RedChirp, the leading text messaging platform built for wineries, is excited to announce a powerful new integration with Copper Peak Logistics, a trusted provider of alcohol-compliant fulfillment and logistics services. This integration empowers wineries to automatically notify customers about critical shipment updates in real time—via automated, personalized text messages.
With alcohol shipments requiring a 21+ signature for delivery, clear communication is essential to reduce missed deliveries, returns, and customer frustration. This new integration makes it easier than ever for wineries utilizing Copper Peak Logistics’ fulfillment services to keep customers informed and engaged throughout the shipping process.
Key Features of the RedChirp and Copper Peak Logistics Integration:
With the integration enabled, wineries can automatically trigger personalized text messages when:
- A package has a new tracking number
- A package enters transit (typically carrier pickup)
- A package is out for delivery (reminder: 21+ signature required)
- A package is delivered
- A delivery attempt fails
- A package’s expected delivery date changes
- A package is available for pickup at a hold location
- An unusual event, known as an exception, occurs
These proactive communications improve delivery success rates and reduce costly returns. Even better, busy DTC teams can fully automate these notifications, so no extra effort from their team is required.
“This integration is a game-changer for RedChirp and Copper Peak Logistics customers,” said Jennie Gilbert, Cofounder of RedChirp. “By automating timely text updates at the most important moments in the shipping process, wineries can deliver better customer experiences, reduce returns, and ultimately sell more wine with less hassle.”
The integration is available at no additional cost for any winery already working with Copper Peak Logistics and RedChirp.
“We were so happy to work with RedChirp on this integration to provide our winery partners with smarter ways to keep their customers informed,” said Merilee Anderson, Senior Vice President of Client Services Copper Peak Logistics. “Shipment-related texts are not just convenient for customers—they reduce support volume and improve delivery outcomes.”
Getting Started
Wineries can activate the integration by emailing manderson@copperpeaklogistics.com and copying help@redchirp.com to request setup. Once credentials are securely transferred, the RedChirp team will enable the connection and confirm the data feed.
From there, wineries can create automated messages in RedChirp tied to each key shipment milestone. Step-by-step guidance and video tutorials are available, and hands-on support is always just a message away at guide@redchirp.com.
About RedChirp
RedChirp helps wineries harness the power of text messaging because when you can get people to pay attention, you can delight your customers and sell more wine. RedChirp cuts through the noise with one-on-one conversations, bulk club and marketing texts, and automated notifications about shipments, reservations, and more. RedChirp’s industry-specific integrations make automations more powerful, and its built-in compliance features ensure wineries stay within regulations. Learn more at https://redchirp.com.
About Copper Peak Logistics
Copper Peak Logistics specializes in premium wine fulfillment services, offering temperature-controlled storage and white-glove shipping solutions. Known for its attention to detail and premium service levels, CPL serves some of the most prestigious wineries in North America. For more information, please visit https://copperpeaklogistics.com.